Want
to host the site |
There are three primary ways to host a site on the Internet:
As we have discussed earlier
- Through a virtual host
- On a dedicated or managed server
- Server collocation
Although each type of hosting customer (You!!) has specific needs in
terms of the type of support they require, there are a number of common
guidelines that are appropriate for all three. Here, we have discussed
some tested tools you need to evaluate a technical support department.
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Checklist Before Your trip |
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Some basic facilities are common to all support system irrespective of their
functionality.
The degree to which these support functions are developed and fully utilized
tells you a lot about how much value a company places on customer service.
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Logged In |
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First you get logged into your service provider's account and register yourself,
which should lead to a good support work flow.You may prefer just to e-mail
a technician and have the problem solved. A registration or ticketing systems
are good for both you and the support people with whom you work. By creating
a ticket or special log in, you are creating an official record of any problem
you have. That means that if someone on their end does a poor job, you can
find out who was responsible. It also means that you will reduce the time
it takes to get a new technician up-to-speed on any problems you have had
before.
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Fees |
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Fees are another important part of any support organization. Different support
organizations bill in different ways. Some places offer basic support for
free as part of your hosting package. Others provide support hot lines that
charge you on a per-minute basis.There arestill more ways to charge you
for support. Some support departments charge on per incident basis. An incident
is usually one distinct problem. You can also be billed for the time it
takes a technician to solve the problem.
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Self-Service |
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It is important that, whenever possible, their technical support department
provides you tools and documentation so that you can solve some problems
on your own. You may wonder why this is important when evaluating a support
department, "aren't they the ones who are supposed to be solving problems
for you?" Yes, but sometimes it is better and more cost-effective to
learn to solve problems for yourself. Not all self-service tools solve a
problem per se. Some of them can make it easier to configure your hosting
environment or even get information about your account. A knowledge base
or FAQs are also good signs. These tools and resources will make your life
easier. It takes time and resources to develop and maintain tools of this
kind, so if the support department you are evaluating has them, they are
trying to provide you with a means of resolving a problem quickly.
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Support Service |
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Support departments are usually responsible for resolving technical issues
or service problems. Sometimes the problem you are having is less about
something not working and more about not knowing how to make it work the
way you want it to work. The self-service tools and a knowledge base may
help with this, but you should also look for any guides or instructions
manuals the support department provides. |
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Your business identity can be in crisis.
What's in a name??! Everything...that's how you and your business are
perceived by your target. A domain name (Web address) is your Internet
identity and your unique online brand, the way your clients and web readers
perceive you.Are you in line with yahoo? Click
to learn. |
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Why selection of server is so crucial?
because that's the platform (Linux or Microsoft Windows NT Server) where
you and your team of web developers, designers, database administrators
are going to work, most likely for a colocation setup. What's your OS
going to be then? Is it in rhyme with your infrastructure? Also are you
sure what suits you the most? Click
to learn more. |
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